Sunday, June 13, 2010

Delta

I am shocked and appalled at the way I was treated by Delta yesterday!  Upon arriving at the airport in HNL it was discovered that when booking my tickets for myself, my two year old, and my three year old the agent charged my credit card for Kolby's ticket, but didn't book it.  I asked to speak with a supervisor because the agent said she couldn't do anything unless I wanted to pay for the ticket a second time.  When the supervisor came out she was very rude and told me that she could possibly get me on a flight six hours later. When I insisted that she at least attempt to get us on the flight my older son and I were booked on she said that she had a meeting and that if I wanted to talk about this I could wait until after. I asked how long it would be and she said “an hour”. She did not get anyone else to come help me and said that if I wanted it resolved I would have to wait. So myself, my six month old, my two year old, and my three year old stood at the checkin counter from 4:00pm until the supervisor returned at 5:36 (6 minutes after my flight departed without us). She ended up booking us for the 9:15pm flight with two layovers instead of my original one. She told me that I had to sign a waiver of liability on my stroller and all three of my carseats or she would not check them on (I’ve never had to do that before). She also stated that I had seats on the next flights however not seat assignments.


Upon arriving in LA, they didn't have me or my 3 year old on the flight at all, it took 30 minutes standing at that gate with my three small children for them to figure it out and get us all seats.

Then in Minneapolis I had to wait for 15 minutes to get my stroller, when I received it the lock on it was completely broken and I am now unable to close it.  I told the agent that I was concerned about missing my next flight since it was across the airport, she said she would call and let them know I was on my way. With my munchkins in tow we ran like crazy people from one end of the airport to the other.  When I arrived at the gate I was informed that because I was late my seats had been given to other passengers that were on standby. Only after much argument did she agree that my ticket was priority and that I should be given the seats, at which time she called the other passenger over and told them I had taken their seat. The passenger was then upset and hostile towards me. I was very disappointed with the manner in which it was handled; I was surprised that the agent blamed me when explaining things to the other passenger.

After approximately 23 hours of travel with three little children I finally arrived in Hartford. When I got there my carseats and luggage were no where to be found. Without my carseats I was unable to leave the airport since all three of my children are legally required to ride in them. I was lucky to deal with a very nice agent named that seemed to do all she could to help me, however explained that I would receive no compensation for the items I needed immediately and would be forced to replace (diapers, hygiene items, etc.). However she explained that the luggage hadn’t been scanned and didn’t know where it was or when it could be returned to me. Thankfully when I was walking out a man came walking up with my belongings, stating they had been at another carosel other than the one everyone else on my flight received their luggage on.

I came home to find that they charged my credit card twice for my only bag! 

Really delta?

7 comments:

Kate said...

Oh my gosh... I almost started crying just reading that. That is awful!! I'm so sorry. I haven't had horrible experiences like that, but I have flown cross country by myself with 2 under 2, so I can imagine how you were feeling. I'm sorry :( Write a strongly worded letter to anyone you can think of!!

agoodson said...

Wow Kimberly! I can't believe all that happened in one trip!! That is CRAZY!

Everyday Mom Ideas said...

This is just horrible. With airlines trying to compete for our business one would think they would work on their horrid customer service. Im so sorry you had to go through that.

Janet said...

Oh have mercy! I am seriously feeling for you...

Please, for the rest of the mommies out there, hound Delta for reconciliation.

Janet

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Kristina Ruth said...

Holy heck! I've never had good flights with delta. They are the worst.

The Zhush said...

That is just horrible, and of course unacceptable! As a Mother of three, youngest aged 4, I dread travel on planes...I hope you called your credit card and disputed EVERYTHING! That is what I would have done...don't pay a cent, make them prove what they owe you. Good luck!